Refund & Withdrawal Policy

Last updated: Jun 27, 2025

1. General Principles

Our refund policy is designed to:

• Protect both creators and users
• Prevent fraud and abuse
• Comply with applicable laws and regulations
• Maintain platform sustainability

2. Subscription Refunds

2.1 Cancellation Period

• 14-day refund window for new subscriptions
• Pro-rated refunds for unused portion
• Automatic cancellation of future billing
• Immediate access termination upon refund

2.2 Eligibility Criteria

Refunds are available when:

• Service is unavailable or defective
• Billing errors occur
• Account was compromised
• Technical issues prevent access

3. One-Time Purchase Refunds

3.1 Digital Content

• 48-hour refund window for unwatched content
• No refunds for downloaded or accessed content
• Quality guarantee for technical issues
• Case-by-case evaluation for special circumstances

3.2 Virtual Items

• No refunds for used or consumed items
• 7-day refund window for unused items
• Exchange options may be available

4. Creator Withdrawals

4.1 Payment Schedule

• Monthly payment processing
• Minimum withdrawal threshold: $50
• 7-day holding period for new accounts
• Additional verification for large withdrawals

4.2 Payment Methods

• Bank transfer (ACH/SEPA)
• PayPal
• Cryptocurrency (where available)
• Wire transfer for large amounts

5. Dispute Resolution

5.1 User Disputes

• Initial review within 48 hours
• Documentation may be required
• Resolution within 5-7 business days
• Appeal process available

5.2 Fraud Prevention

• Transaction monitoring
• Account history review
• IP and device verification
• Chargeback prevention measures

6. Fees and Deductions

The following fees may apply:

• Payment processing fees
• Currency conversion fees
• Wire transfer fees
• Chargeback handling fees

7. Currency and Exchange Rates

• All transactions processed in USD
• Exchange rates determined by payment processor
• Rate locked at time of transaction
• Market fluctuations may apply

8. Contact Information

For refund and withdrawal inquiries:

• Email: payments@psyvids.com
• Support hours: 24/7
• Response time: 1-2 business days